Fingerprint
Dive into the research topics of 'Setting customer expectation in service delivery: An integrated marketing-operations perspective'. Together they form a unique fingerprint.- Sort by
- Weight
- Alphabetically
Setting customer expectation in service delivery: An integrated marketing-operations perspective
Teck H. Ho*, Yu Sheng Zheng
*Corresponding author for this work
Research output: Contribution to journal › Review article › peer-review
111
Citations
(Scopus)