TY - GEN
T1 - An analysis of services for the mobile tourist
AU - Tan, Esther Meng Yoke
AU - Goh, Dion Hoe Lian
AU - Theng, Yin Leng
AU - Foo, Schubert
PY - 2007
Y1 - 2007
N2 - Mobile tourism services have become an essential tool for supporting tourists around the world. Our research aims to identify desirable and undesirable features for mobile tourism services from the tourists' perspective. Focus group discussions and surveys were conducted to gather tourists' needs, exploring the problems faced. This paper presents our findings highlighting desirable design features being maps and transportation information, and unpopular features such as gaming activities. The results also reflect differences in preferences between business/leisure travelers and frequent/infrequent travelers. We believe results of our work are useful in providing design insights for mobile service providers when deciding on features to be included in tourist-friendly information-rich systems, and the types of services customized for specific tourist groups.
AB - Mobile tourism services have become an essential tool for supporting tourists around the world. Our research aims to identify desirable and undesirable features for mobile tourism services from the tourists' perspective. Focus group discussions and surveys were conducted to gather tourists' needs, exploring the problems faced. This paper presents our findings highlighting desirable design features being maps and transportation information, and unpopular features such as gaming activities. The results also reflect differences in preferences between business/leisure travelers and frequent/infrequent travelers. We believe results of our work are useful in providing design insights for mobile service providers when deciding on features to be included in tourist-friendly information-rich systems, and the types of services customized for specific tourist groups.
KW - mobile tourism services
UR - http://www.scopus.com/inward/record.url?scp=77954503048&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77954503048&partnerID=8YFLogxK
U2 - 10.1145/1378063.1378142
DO - 10.1145/1378063.1378142
M3 - Conference contribution
AN - SCOPUS:77954503048
SN - 9781595938190
T3 - Mobility Conference 2007 - The 4th Int. Conf. Mobile Technology, Applications and Systems, Mobility 2007, Incorporating the 1st Int. Symp. Computer Human Interaction in Mobile Technology, IS-CHI 2007
SP - 490
EP - 494
BT - Mobility Conference 2007 - The 4th Int. Conf. Mobile Technology, Applications and Systems, Mobility 2007, Incorporating the 1st Int. Symp. Computer Human Interaction in Mobile Technology, IS-CHI 2007
T2 - 4th International Conference on Mobile Technology, Applications and Systems, Mobility 2007, Incorporating the 1st International Symposium on Computer Human Interaction in Mobile Technology, IS-CHI 2007
Y2 - 10 September 2007 through 12 September 2007
ER -