TY - GEN
T1 - Comparative evaluation of community question answering websites
AU - Chua, Alton Y.K.
AU - Balkunje, Radhika Shenoy
PY - 2012
Y1 - 2012
N2 - This paper studies Community-driven Question-Answering (CQA) websites from the perspective of three dimensions, namely, information management, information quality, and system usability. The objective of this paper is two-fold. First, it aims to develop a conceptual framework that encapsulates the three aspects. Second, using this framework, it attempts to perform a comparative evaluation of six CQA websites (three English and three Chinese). Information management is conceptualized by information sharing and information organization in websites while information quality consists of content value, cognitive value and socio-emotional value of information contained in the answers. System usability of websites is measured through Nielsen's ten heuristic guidelines. Based on the results, three findings could be culled. First, information organization was more prevalent among the websites than information sharing. Second, socio-emotional value of information was more evident among the three measures of information quality. Third, all CQA websites indicated scope for improvement in their usability features.
AB - This paper studies Community-driven Question-Answering (CQA) websites from the perspective of three dimensions, namely, information management, information quality, and system usability. The objective of this paper is two-fold. First, it aims to develop a conceptual framework that encapsulates the three aspects. Second, using this framework, it attempts to perform a comparative evaluation of six CQA websites (three English and three Chinese). Information management is conceptualized by information sharing and information organization in websites while information quality consists of content value, cognitive value and socio-emotional value of information contained in the answers. System usability of websites is measured through Nielsen's ten heuristic guidelines. Based on the results, three findings could be culled. First, information organization was more prevalent among the websites than information sharing. Second, socio-emotional value of information was more evident among the three measures of information quality. Third, all CQA websites indicated scope for improvement in their usability features.
KW - community question answering
KW - evaluation
KW - information management
KW - information quality
KW - system usability
UR - http://www.scopus.com/inward/record.url?scp=84869018919&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84869018919&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-34752-8_27
DO - 10.1007/978-3-642-34752-8_27
M3 - Conference contribution
AN - SCOPUS:84869018919
SN - 9783642347511
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 209
EP - 218
BT - The Outreach of Digital Libraries
T2 - 14th International Conference on Asia-Pacific Digital Libraries, ICADL 2012
Y2 - 12 November 2012 through 15 November 2012
ER -