Abstract
This study investigates the key psychological factors that influence customer's intention to use cruise services post COVID-19. A theoretical model grounded on consumer and health-driven theories (i.e. perceived value, perceived trust and health belief model) is developed. A survey questionnaire is designed and administered to 376 Chinese consumers. The theoretical model was tested via structural equation modelling. Results reveal that the constructs of the health belief model (i.e. perceived benefits, perceived health threat, self-efficacy and cues to action) have a significant effect on customers' perceived value towards cruise services. Perceived value then has direct and indirect effects on customers' cruise intention through perceived trust. This study enhances academic research by justifying customers' intention to use cruise services via consumer and health-belief viewpoints and provides implications for cruise management and policy formulation.
Original language | English |
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Pages (from-to) | 185-196 |
Number of pages | 12 |
Journal | Transport Policy |
Volume | 111 |
DOIs | |
Publication status | Published - Sept 2021 |
Externally published | Yes |
Bibliographical note
Publisher Copyright:© 2021 Elsevier Ltd
ASJC Scopus Subject Areas
- Geography, Planning and Development
- Transportation
Keywords
- COVID-19
- Cruise transport
- Health belief model
- Perceived value
- Trust