Decomposing service conveniences in self-collection: An integrated application of the SERVCON and Kano models

Xueqin Wang, Yiik Diew Wong, Chee Chong Teo, Kum Fai Yuen*, Kevin X. Li

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

31 Citations (Scopus)

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Economics, Econometrics and Finance

Social Sciences