TY - GEN
T1 - Does computer-generated speech manifest personality? An experimental test of similarity-attraction
AU - Nass, Clifford
AU - Lee, Kwan Min
PY - 2000
Y1 - 2000
N2 - This study examines whether people would interpret and respond to paralinguistic personality cues in computer- generated speech in the same way as they do human speech. Participants used a book-buying website and heard five book reviews in a 2 (synthesized voice personality: extrovert vs. introvert) by 2 (participant personality: extrovert vs. introvert) balanced, between-subjects experiment. Participants accurately recognized personality cues in TTS and showed strong similarity-attraction effects. Although the content was the same for all participants, when the personality of the computer voice matched their own personality: 1) participants regarded the computer voice as more attractive, credible, and informative; 2) the book review was evaluated more positively; 3) the reviewer was more attractive and credible; and 4) participants were more likely to buy the book. Match of user voice characteristics with TTS had no effect, confirming the social nature of the interaction. We discuss implications for HCI theory and design. Copyright ACM 2000.
AB - This study examines whether people would interpret and respond to paralinguistic personality cues in computer- generated speech in the same way as they do human speech. Participants used a book-buying website and heard five book reviews in a 2 (synthesized voice personality: extrovert vs. introvert) by 2 (participant personality: extrovert vs. introvert) balanced, between-subjects experiment. Participants accurately recognized personality cues in TTS and showed strong similarity-attraction effects. Although the content was the same for all participants, when the personality of the computer voice matched their own personality: 1) participants regarded the computer voice as more attractive, credible, and informative; 2) the book review was evaluated more positively; 3) the reviewer was more attractive and credible; and 4) participants were more likely to buy the book. Match of user voice characteristics with TTS had no effect, confirming the social nature of the interaction. We discuss implications for HCI theory and design. Copyright ACM 2000.
KW - CASA (computers are social actors)
KW - Personality
KW - Similarity- attraction effect
KW - Speech user interfaces
KW - TTS (text-to-speech)
UR - http://www.scopus.com/inward/record.url?scp=0033719529&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0033719529&partnerID=8YFLogxK
U2 - 10.1145/332040.332452
DO - 10.1145/332040.332452
M3 - Conference contribution
AN - SCOPUS:0033719529
SN - 1581132166
SN - 9781581132168
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 329
EP - 336
BT - Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI'00
T2 - SIGCHI Conference on Human Factors in Computing Systems, CHI 2000
Y2 - 1 April 2000 through 6 April 2000
ER -