E-Government in Singapore: Demographics, usage patterns, and perceptions

E-government in Singapore is an extensive venture that has been sanctioned by a series of policy initiatives and programs and is widely considered an exemplary effort. This national survey (n = 1,016) explored several key aspects of users and non-users of the Internet and government Websites in Singapore. The findings provide fresh evidence of the digital divide, as well as how perceived ease of use, perceived usefulness, and online privacy and security concerns affect levels of government Website use. The study also compared the use of government Websites with the use of off-line sources and non-government Websites for eight kinds of information, eight services, and three types of political participation. Reasons for people not adopting e-government were investigated, as was the likelihood of future adoption. Finally, the implications of the study and future research directions are addressed.