Effects of self-conscious emotions on affective and behavioral responses in HCI and CMC

Jinghui Hou; Kwan Min Lee

doi:10.1145/2038476.2038505

Effects of self-conscious emotions on affective and behavioral responses in HCI and CMC

Jinghui Hou^*, Kwan Min Lee

^*Corresponding author for this work

University of Southern California

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

It remains unsettled whether the design of humanlike interfaces is the gold standard in HCI. This study tested how the degree of humanness of the interfaces and the perceived interactants (HCI vs. CMC) might impact individuals' affective and behavioral responses in text-based interactions of a trivia game. The results showed that although users liked the computer agent more than the "other person," human-like representation, as manipulated by self-conscious emotions, only affected likability in the CMC context. And the "machine-like" interface actually appeared more expert. Our findings suggest humanlike interfaces should be applied with caution and within the right context. Important implications for user experience, as well as design for including emotions in HCI are discussed.

Original language	English
Title of host publication	SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication
Pages	151-156
Number of pages	6
DOIs	https://doi.org/10.1145/2038476.2038505
Publication status	Published - 2011
Externally published	Yes
Event	29th ACM International Conference on Design of Communication, SIGDOC'11 - Pisa, Italy Duration: Oct 3 2011 → Oct 5 2011

Publication series

Name	SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication

Conference

Conference	29th ACM International Conference on Design of Communication, SIGDOC'11
Country/Territory	Italy
City	Pisa
Period	10/3/11 → 10/5/11

ASJC Scopus Subject Areas

Computer Graphics and Computer-Aided Design
Computer Networks and Communications

Keywords

fair offer
hci and cmc
humanness
self-conscious emotions

Access to Document

10.1145/2038476.2038505

Cite this

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Hou, J & Lee, KM 2011, Effects of self-conscious emotions on affective and behavioral responses in HCI and CMC. in SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication. SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication, pp. 151-156, 29th ACM International Conference on Design of Communication, SIGDOC'11, Pisa, Italy, 10/3/11. https://doi.org/10.1145/2038476.2038505

Effects of self-conscious emotions on affective and behavioral responses in HCI and CMC. / Hou, Jinghui; Lee, Kwan Min.
SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication. 2011. p. 151-156 (SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Lee, Kwan Min

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N2 - It remains unsettled whether the design of humanlike interfaces is the gold standard in HCI. This study tested how the degree of humanness of the interfaces and the perceived interactants (HCI vs. CMC) might impact individuals' affective and behavioral responses in text-based interactions of a trivia game. The results showed that although users liked the computer agent more than the "other person," human-like representation, as manipulated by self-conscious emotions, only affected likability in the CMC context. And the "machine-like" interface actually appeared more expert. Our findings suggest humanlike interfaces should be applied with caution and within the right context. Important implications for user experience, as well as design for including emotions in HCI are discussed.

AB - It remains unsettled whether the design of humanlike interfaces is the gold standard in HCI. This study tested how the degree of humanness of the interfaces and the perceived interactants (HCI vs. CMC) might impact individuals' affective and behavioral responses in text-based interactions of a trivia game. The results showed that although users liked the computer agent more than the "other person," human-like representation, as manipulated by self-conscious emotions, only affected likability in the CMC context. And the "machine-like" interface actually appeared more expert. Our findings suggest humanlike interfaces should be applied with caution and within the right context. Important implications for user experience, as well as design for including emotions in HCI are discussed.

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Effects of self-conscious emotions on affective and behavioral responses in HCI and CMC

Abstract

Publication series

Conference

ASJC Scopus Subject Areas

Keywords

Access to Document

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