Feeling connected to smart objects? A moderated mediation model of locus of agency, anthropomorphism, and sense of connectedness

Hyunjin Kang; Ki Joon Kim

doi:10.1016/j.ijhcs.2019.09.002

Feeling connected to smart objects? A moderated mediation model of locus of agency, anthropomorphism, and sense of connectedness

Hyunjin Kang^*, Ki Joon Kim

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

51 Citations (Scopus)

Abstract

In human-IoT interaction, both users and smart objects can exercise agency. This study examines how the relationship between the locus of agency (user vs. object) and interaction outcomes is mediated through sense of connectedness and how this mediated relationship is moderated by anthropomorphic cues. Results from a lab experiment (N = 94) indicate that users perceive their interactions more positively when they exercise their own agency than when the objects have agency. In addition, when the objects exert own agency, anthropomorphism elicits more positive user responses by increasing sense of connectedness.

Original language	English
Pages (from-to)	45-55
Number of pages	11
Journal	International Journal of Human Computer Studies
Volume	133
DOIs	https://doi.org/10.1016/j.ijhcs.2019.09.002
Publication status	Published - Jan 2020
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2019 Elsevier Ltd

ASJC Scopus Subject Areas

Software
Human Factors and Ergonomics
Education
General Engineering
Human-Computer Interaction
Hardware and Architecture

Keywords

Anthropomorphism
Internet of things
Machine agency
Sense of connectedness
Smart object
User agency

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10.1016/j.ijhcs.2019.09.002

Cite this

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title = "Feeling connected to smart objects? A moderated mediation model of locus of agency, anthropomorphism, and sense of connectedness",

abstract = "In human-IoT interaction, both users and smart objects can exercise agency. This study examines how the relationship between the locus of agency (user vs. object) and interaction outcomes is mediated through sense of connectedness and how this mediated relationship is moderated by anthropomorphic cues. Results from a lab experiment (N = 94) indicate that users perceive their interactions more positively when they exercise their own agency than when the objects have agency. In addition, when the objects exert own agency, anthropomorphism elicits more positive user responses by increasing sense of connectedness.",

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AU - Kang, Hyunjin

AU - Kim, Ki Joon

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N2 - In human-IoT interaction, both users and smart objects can exercise agency. This study examines how the relationship between the locus of agency (user vs. object) and interaction outcomes is mediated through sense of connectedness and how this mediated relationship is moderated by anthropomorphic cues. Results from a lab experiment (N = 94) indicate that users perceive their interactions more positively when they exercise their own agency than when the objects have agency. In addition, when the objects exert own agency, anthropomorphism elicits more positive user responses by increasing sense of connectedness.

AB - In human-IoT interaction, both users and smart objects can exercise agency. This study examines how the relationship between the locus of agency (user vs. object) and interaction outcomes is mediated through sense of connectedness and how this mediated relationship is moderated by anthropomorphic cues. Results from a lab experiment (N = 94) indicate that users perceive their interactions more positively when they exercise their own agency than when the objects have agency. In addition, when the objects exert own agency, anthropomorphism elicits more positive user responses by increasing sense of connectedness.

KW - Anthropomorphism

KW - Internet of things

KW - Machine agency

KW - Sense of connectedness

KW - Smart object

KW - User agency

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JO - International Journal of Human Computer Studies

JF - International Journal of Human Computer Studies

ER -

Feeling connected to smart objects? A moderated mediation model of locus of agency, anthropomorphism, and sense of connectedness

Abstract

Bibliographical note

ASJC Scopus Subject Areas

Keywords

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