Abstract
This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation's experience.
Original language | English |
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Pages (from-to) | 27-44 |
Number of pages | 18 |
Journal | Human-Machine Communication |
Volume | 4 |
Issue number | 1 |
DOIs | |
Publication status | Published - 2022 |
Externally published | Yes |
Bibliographical note
Publisher Copyright:© 2022 Authors.
ASJC Scopus Subject Areas
- Social Sciences (miscellaneous)
- Health(social science)
- Communication
Keywords
- automation
- aviation
- human-machine communication
- narrative
- qualitative