Fight for Flight: The Narratives of Human Versus Machine Following Two Aviation Tragedies

Andrew Prahl*, Rio Kin Ho Leung, Alicia Ning Shan Chua

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation's experience.

Original languageEnglish
Pages (from-to)27-44
Number of pages18
JournalHuman-Machine Communication
Volume4
Issue number1
DOIs
Publication statusPublished - 2022
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2022 Authors.

ASJC Scopus Subject Areas

  • Social Sciences (miscellaneous)
  • Health(social science)
  • Communication

Keywords

  • automation
  • aviation
  • human-machine communication
  • narrative
  • qualitative

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