From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt

Yin Leng Theng; Eng Kiat Ting; Xuehong Tao

doi:10.1007/978-3-642-15231-3_32

From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt

Yin Leng Theng, Eng Kiat Ting, Xuehong Tao

Nanyang Technological University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

By tracing and comparing the number of key-presses taken to complete the functions in Word 2007 and Word 2003, the paper identifies eight design heuristics Word 2003 and Word 2007 could have violated, creating design flaws leading to potential usability problems. This paper concludes with design implications for software.

Original language	English
Title of host publication	Human-Computer Interaction - 2nd IFIP TC 13 Symposium, HCIS 2010 Held as Part of WCC 2010, Proceedings
Editors	Peter Forbrig, Fabio Paterno, Annelise Mark Pejtersen
Publisher	Springer New York LLC
Pages	289-292
Number of pages	4
ISBN (Print)	9783642152306
DOIs	https://doi.org/10.1007/978-3-642-15231-3_32
Publication status	Published - 2010
Externally published	Yes
Event	2nd IFIP TC 13 Symposium on Human-Computer Interaction, HCIS 2010 Held as Part of 21st IFIP World Computer Congress, WCC 2010 - Brisbane, Australia Duration: Sept 20 2010 → Sept 23 2010

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	332
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	2nd IFIP TC 13 Symposium on Human-Computer Interaction, HCIS 2010 Held as Part of 21st IFIP World Computer Congress, WCC 2010
Country/Territory	Australia
City	Brisbane
Period	9/20/10 → 9/23/10

Bibliographical note

Publisher Copyright:
© Springer-Verlag Berlin Heidelberg 2010.

ASJC Scopus Subject Areas

Information Systems and Management

Keywords

Design heuristics
Microsoft Office Word 2003
Word 2007

Access to Document

10.1007/978-3-642-15231-3_32

Cite this

Theng, Y. L., Ting, E. K., & Tao, X. (2010). From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt. In P. Forbrig, F. Paterno, & A. M. Pejtersen (Eds.), Human-Computer Interaction - 2nd IFIP TC 13 Symposium, HCIS 2010 Held as Part of WCC 2010, Proceedings (pp. 289-292). (IFIP Advances in Information and Communication Technology; Vol. 332). Springer New York LLC. https://doi.org/10.1007/978-3-642-15231-3_32

Theng, Yin Leng ; Ting, Eng Kiat ; Tao, Xuehong. / From microsoft word 2003 to microsoft word 2007 : Design heuristics, design flaws and lessons learnt. Human-Computer Interaction - 2nd IFIP TC 13 Symposium, HCIS 2010 Held as Part of WCC 2010, Proceedings. editor / Peter Forbrig ; Fabio Paterno ; Annelise Mark Pejtersen. Springer New York LLC, 2010. pp. 289-292 (IFIP Advances in Information and Communication Technology).

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title = "From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt",

abstract = "By tracing and comparing the number of key-presses taken to complete the functions in Word 2007 and Word 2003, the paper identifies eight design heuristics Word 2003 and Word 2007 could have violated, creating design flaws leading to potential usability problems. This paper concludes with design implications for software.",

keywords = "Design heuristics, Microsoft Office Word 2003, Word 2007",

author = "Theng, {Yin Leng} and Ting, {Eng Kiat} and Xuehong Tao",

note = "Publisher Copyright: {\textcopyright} Springer-Verlag Berlin Heidelberg 2010.; 2nd IFIP TC 13 Symposium on Human-Computer Interaction, HCIS 2010 Held as Part of 21st IFIP World Computer Congress, WCC 2010 ; Conference date: 20-09-2010 Through 23-09-2010",

year = "2010",

doi = "10.1007/978-3-642-15231-3_32",

language = "English",

isbn = "9783642152306",

series = "IFIP Advances in Information and Communication Technology",

publisher = "Springer New York LLC",

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Theng, YL, Ting, EK & Tao, X 2010, From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt. in P Forbrig, F Paterno & AM Pejtersen (eds), Human-Computer Interaction - 2nd IFIP TC 13 Symposium, HCIS 2010 Held as Part of WCC 2010, Proceedings. IFIP Advances in Information and Communication Technology, vol. 332, Springer New York LLC, pp. 289-292, 2nd IFIP TC 13 Symposium on Human-Computer Interaction, HCIS 2010 Held as Part of 21st IFIP World Computer Congress, WCC 2010, Brisbane, Australia, 9/20/10. https://doi.org/10.1007/978-3-642-15231-3_32

From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt. / Theng, Yin Leng; Ting, Eng Kiat; Tao, Xuehong.
Human-Computer Interaction - 2nd IFIP TC 13 Symposium, HCIS 2010 Held as Part of WCC 2010, Proceedings. ed. / Peter Forbrig; Fabio Paterno; Annelise Mark Pejtersen. Springer New York LLC, 2010. p. 289-292 (IFIP Advances in Information and Communication Technology; Vol. 332).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - By tracing and comparing the number of key-presses taken to complete the functions in Word 2007 and Word 2003, the paper identifies eight design heuristics Word 2003 and Word 2007 could have violated, creating design flaws leading to potential usability problems. This paper concludes with design implications for software.

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Theng YL, Ting EK, Tao X. From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt. In Forbrig P, Paterno F, Pejtersen AM, editors, Human-Computer Interaction - 2nd IFIP TC 13 Symposium, HCIS 2010 Held as Part of WCC 2010, Proceedings. Springer New York LLC. 2010. p. 289-292. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-642-15231-3_32

From microsoft word 2003 to microsoft word 2007: Design heuristics, design flaws and lessons learnt

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this