Fulfilling Mobile Information Needs: A Study on the Use of Mobile Phones

Alton Y.K. Chua; Radhika Shenoy Balkunje; Dion Hoe Lian Goh

doi:10.1145/1968613.1968721

Fulfilling Mobile Information Needs: A Study on the Use of Mobile Phones

Alton Y.K. Chua, Radhika Shenoy Balkunje, Dion Hoe Lian Goh

Nanyang Technological University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The paper seeks to address three objectives related to mobile information needs fulfillment. First, it examines factors affecting users' perceptions and actual fulfillment. Next, it identifies technical/functional aspects of mobile phones which influence fulfillment. Third, it investigates how contextual factors trigger information needs and affect fulfillment. A one-week diary study involving 20 participants as well as individual interviews were conducted. Three main findings were as follows. One, factors affecting perceived mode of fulfillment included users' proficiency, perceived ease of use, conduciveness of the environment and accuracy of information while factors affecting the actual fulfillment involved cost of services, urgency of information needs, responsiveness of mobile phones, and privacy of personal data. Two, mobile phones were found to possess a combination of features which enhanced as well as impeded fulfillment. Three, contexts which triggered information needs were location, intended activity and social surroundings while those which influenced fulfillment were location, time, current activity and social surroundings. This paper concludes with three implications.

Original language	English
Title of host publication	Proceedings of the 5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450305716
DOIs	https://doi.org/10.1145/1968613.1968721
Publication status	Published - Feb 21 2011
Externally published	Yes
Event	5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011 - Seoul, Korea, Republic of Duration: Feb 21 2011 → Feb 23 2011

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011
Country/Territory	Korea, Republic of
City	Seoul
Period	2/21/11 → 2/23/11

Bibliographical note

Publisher Copyright:
© 2011 Association for Computing Machinery. All rights reserved.

ASJC Scopus Subject Areas

Human-Computer Interaction
Computer Networks and Communications
Computer Vision and Pattern Recognition
Software

Keywords

context
diary study.
Mobile information needs
mobile phones
users' perception

Access to Document

10.1145/1968613.1968721

Cite this

Chua, A. Y. K., Balkunje, R. S., & Goh, D. H. L. (2011). Fulfilling Mobile Information Needs: A Study on the Use of Mobile Phones. In Proceedings of the 5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011 Article 1968721 (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/1968613.1968721

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Chua, AYK, Balkunje, RS & Goh, DHL 2011, Fulfilling Mobile Information Needs: A Study on the Use of Mobile Phones. in Proceedings of the 5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011., 1968721, ACM International Conference Proceeding Series, Association for Computing Machinery, 5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011, Seoul, Korea, Republic of, 2/21/11. https://doi.org/10.1145/1968613.1968721

Fulfilling Mobile Information Needs: A Study on the Use of Mobile Phones. / Chua, Alton Y.K.; Balkunje, Radhika Shenoy; Goh, Dion Hoe Lian.
Proceedings of the 5th International Conference on Ubiquitous Information Management and Communication, ICUIMC 2011. Association for Computing Machinery, 2011. 1968721 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Fulfilling Mobile Information Needs: A Study on the Use of Mobile Phones

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

Access to Document

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