Social media in hospital websites

Alton Y.K. Chua; Chu Keong Lee

Social media in hospital websites

Nanyang Technological University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Social media has enabled multi-way flow of information amongst patients and healthcare professionals in an unprecedented scale. Yet, little work has been done hitherto to examine the extent to which social media has been implemented in the hospital websites globally. Also, how social media applications have been used to support clinicians and patients remains largely unexplored. Hence, this paper seeks to address the following two research questions: (1) To what extent are social media applications prevalent in the hospital websites globally? (2) In what ways have Web 2.0 applications been used in hospital websites? To address these questions, a total 90 hospital websites across three regions, namely, Asia, Europe and North American were selected for analysis. Within each region, an equal representation of websites from non-profit, government and private hospitals was drawn. Using a combination of chi-square analysis and content analysis, a number of findings are discussed. This paper concludes with notes on limitations and future work.

Original language	English
Title of host publication	Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014
Editors	Claire Gauzente, Mario Macedo, Pedro Isaias, Miguel Baptista Nunes, Piet Kommers, Guo Chao Peng
Publisher	IADIS
Pages	71-78
Number of pages	8
ISBN (Electronic)	9789898704115
Publication status	Published - 2014
Externally published	Yes
Event	International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Lisbon, Portugal Duration: Jul 17 2014 → Jul 19 2014

Publication series

Name	Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014

Conference

Conference	International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014
Country/Territory	Portugal
City	Lisbon
Period	7/17/14 → 7/19/14

Bibliographical note

Publisher Copyright:
Copyright © 2014 IADIS Press All rights reserved.

ASJC Scopus Subject Areas

General Computer Science

Keywords

Healthcare
Social media
Websites

Cite this

Chua, A. Y. K., & Lee, C. K. (2014). Social media in hospital websites. In C. Gauzente, M. Macedo, P. Isaias, M. B. Nunes, P. Kommers, & G. C. Peng (Eds.), Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014 (pp. 71-78). (Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014). IADIS.

Chua, Alton Y.K. ; Lee, Chu Keong. / Social media in hospital websites. Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014. editor / Claire Gauzente ; Mario Macedo ; Pedro Isaias ; Miguel Baptista Nunes ; Piet Kommers ; Guo Chao Peng. IADIS, 2014. pp. 71-78 (Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014).

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abstract = "Social media has enabled multi-way flow of information amongst patients and healthcare professionals in an unprecedented scale. Yet, little work has been done hitherto to examine the extent to which social media has been implemented in the hospital websites globally. Also, how social media applications have been used to support clinicians and patients remains largely unexplored. Hence, this paper seeks to address the following two research questions: (1) To what extent are social media applications prevalent in the hospital websites globally? (2) In what ways have Web 2.0 applications been used in hospital websites? To address these questions, a total 90 hospital websites across three regions, namely, Asia, Europe and North American were selected for analysis. Within each region, an equal representation of websites from non-profit, government and private hospitals was drawn. Using a combination of chi-square analysis and content analysis, a number of findings are discussed. This paper concludes with notes on limitations and future work.",

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booktitle = "Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014",

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Chua, AYK & Lee, CK 2014, Social media in hospital websites. in C Gauzente, M Macedo, P Isaias, MB Nunes, P Kommers & GC Peng (eds), Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014. Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014, IADIS, pp. 71-78, International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014, Lisbon, Portugal, 7/17/14.

Social media in hospital websites. / Chua, Alton Y.K.; Lee, Chu Keong.
Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014. ed. / Claire Gauzente; Mario Macedo; Pedro Isaias; Miguel Baptista Nunes; Piet Kommers; Guo Chao Peng. IADIS, 2014. p. 71-78 (Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Lee, Chu Keong

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M3 - Conference contribution

AN - SCOPUS:84929320998

T3 - Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014

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Chua AYK, Lee CK. Social media in hospital websites. In Gauzente C, Macedo M, Isaias P, Nunes MB, Kommers P, Peng GC, editors, Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014. IADIS. 2014. p. 71-78. (Proceedings of the International Conferences on ICT, Society and Human Beings 2014, Web Based Communities and Social Media 2014, e-Commerce 2014, Information Systems Post-Implementation and Change Management 2014 and e-Health 2014 - Part of the Multi Conference on Computer Science and Information Systems, MCCSIS 2014).

Social media in hospital websites

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

Other files and links

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Cite this