The four facets of self-collection service for e-commerce delivery: Conceptualisation and latent class analysis of user segments

Keyphrases

• E-commerce Deliveries 100%
• Collection Services 100%
• User Segments 100%
• Service Users 33%
• Participation Patterns 33%
• Technology-based Self-service 33%
• Latent Segmentation 33%
• Haters 33%
• Consumer Perspective 33%
• Service Innovation 33%
• Traditionalists 33%
• Multiple Keys 33%
• E-technology 33%
• Green Initiatives 33%
• Small Segment 33%
• Consumer Segmentation 33%
• Lover 33%

Social Sciences

• Service Innovation 50%
• Self-Service 50%
• Consumer Service 50%