TY - GEN
T1 - Usage of e-health services
T2 - IADIS International Conference e-Health 2010, EH, Part of the IADIS Multi Conference on Computer Science and Information Systems 2010, MCCSIS 2010
AU - Rao, Pallavi
AU - Chandra, Shalini
AU - Theng, Yin Leng
PY - 2010
Y1 - 2010
N2 - This study investigated the factors influencing consumers' intention to continue using healthcare portals and the impact of age on it. Findings from prior information systems research were used to theorize a research model which considers satisfaction and trust as the key constructs and subjective-norms, preference (for human contact) and self-efficacy as their antecedents. Research hypotheses derived from this model were empirically validated using a field survey. Data collected (N=88) was first analyzed to see the significance of hypothesized paths. Further, this data was grouped on age and analyzed to see the effect of age on consumers' continuance intentions. Results showed that generally satisfaction was the main factor determining continuance. But, compared to perceptions of the middle-aged users, young adults' perception of trust in healthcare portals was influenced by their self-efficacy. In contrast, middle-aged users' perception of trust in healthcare portals was influenced by subjective-norms and their preference. Theoretical and practical implications for understanding the effects of age differences in consumers' continued use of healthcare portals are discussed.
AB - This study investigated the factors influencing consumers' intention to continue using healthcare portals and the impact of age on it. Findings from prior information systems research were used to theorize a research model which considers satisfaction and trust as the key constructs and subjective-norms, preference (for human contact) and self-efficacy as their antecedents. Research hypotheses derived from this model were empirically validated using a field survey. Data collected (N=88) was first analyzed to see the significance of hypothesized paths. Further, this data was grouped on age and analyzed to see the effect of age on consumers' continuance intentions. Results showed that generally satisfaction was the main factor determining continuance. But, compared to perceptions of the middle-aged users, young adults' perception of trust in healthcare portals was influenced by their self-efficacy. In contrast, middle-aged users' perception of trust in healthcare portals was influenced by subjective-norms and their preference. Theoretical and practical implications for understanding the effects of age differences in consumers' continued use of healthcare portals are discussed.
KW - Age differences
KW - E-Health services
KW - Healthcare portals
KW - Information systems continuance
UR - http://www.scopus.com/inward/record.url?scp=79955156962&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79955156962&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:79955156962
SN - 9789728939168
T3 - Proceedings of the IADIS International Conference e-Health 2010, EH, Part of the IADIS Multi Conference on Computer Science and Information Systems 2010, MCCSIS 2010
SP - 159
EP - 166
BT - Proceedings of the IADIS International Conference e-Health 2010, EH, Part of the IADIS Multi Conference on Computer Science and Information Systems 2010, MCCSIS 2010
Y2 - 29 July 2010 through 31 July 2010
ER -
