TY - GEN
T1 - Web searching for health information
T2 - 15th International Conference on Human-Computer Interaction, HCI International 2013
AU - Gadahad, Pallavi Rao
AU - Theng, Yin Leng
AU - Ching, Joanna Sin Sie
AU - Pang, Natalie
PY - 2013
Y1 - 2013
N2 - To-date, most of the research concerning online health information search has focused on how users search the Web and how they evaluate health websites. Despite the concerns raised on the impact of online health information on users, there is little research specifically exploring the problems users encounter and emotions they exhibit during the search process. In this paper, we address this gap by conducting an observational study to understand how users search the Web for health information, the problems they encounter and the emotions they express during the search process. Through eye-tracking, think-aloud and interviews, we examined users' search process holistically. Results showed that users exhibited various negative emotions during the search process especially when there are perceived health risks. Highlighting the theoretical and practical implications of this study, this paper makes recommendations for future research to delve deeper into understanding users' emotions during Web searching for health information.
AB - To-date, most of the research concerning online health information search has focused on how users search the Web and how they evaluate health websites. Despite the concerns raised on the impact of online health information on users, there is little research specifically exploring the problems users encounter and emotions they exhibit during the search process. In this paper, we address this gap by conducting an observational study to understand how users search the Web for health information, the problems they encounter and the emotions they express during the search process. Through eye-tracking, think-aloud and interviews, we examined users' search process holistically. Results showed that users exhibited various negative emotions during the search process especially when there are perceived health risks. Highlighting the theoretical and practical implications of this study, this paper makes recommendations for future research to delve deeper into understanding users' emotions during Web searching for health information.
KW - Emotion
KW - Online Health Information
KW - Web Search
UR - http://www.scopus.com/inward/record.url?scp=84880694406&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84880694406&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-39262-7_21
DO - 10.1007/978-3-642-39262-7_21
M3 - Conference contribution
AN - SCOPUS:84880694406
SN - 9783642392610
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 181
EP - 188
BT - Human-Computer Interaction
Y2 - 21 July 2013 through 26 July 2013
ER -
