Where to ask and how to ask? the case of community question answering sites

Alton Y.K. Chua; Snehasish Banerjee

doi:10.1109/SAI.2014.6918291

Where to ask and how to ask? the case of community question answering sites

Alton Y.K. Chua^*, Snehasish Banerjee

^*Corresponding author for this work

Nanyang Technological University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Citations (Scopus)

Abstract

This paper seeks to investigate how good answers and prompt answers can be obtained from community question answering sites (CQAs) on the basis of (1) where questions are asked, and (2) how questions are asked. To address the question of 'Where to ask?', six popular CQAs were investigated. They include three English sites, namely, Yahoo! Answers, WikiAnswers, and Answerbag, as well as three Chinese sites, namely, Baidu Knows, Tencent Soso Wenwen, and Sina iAsk. On the other hand, to address the question of 'How to ask?', five types of questions commonly posted in CQAs were identified, namely, factoid, list, definition, complex interactive, and target. The results are as follows: (1) In terms of 'Where to ask?', Yahoo! Answers, Answerbag, and Tencent Soso Wenwen were found likely to attract good quality answers promptly. (2) In terms of 'How to ask?', definition, and complex interactive question types were found likely to receive good quality answers promptly. The implications of the findings are discussed.

Original language	English
Title of host publication	Proceedings of 2014 Science and Information Conference, SAI 2014
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	888-895
Number of pages	8
ISBN (Electronic)	9780989319317
DOIs	https://doi.org/10.1109/SAI.2014.6918291
Publication status	Published - Oct 7 2014
Externally published	Yes
Event	2014 Science and Information Conference, SAI 2014 - London, United Kingdom Duration: Aug 27 2014 → Aug 29 2014

Publication series

Name	Proceedings of 2014 Science and Information Conference, SAI 2014

Conference

Conference	2014 Science and Information Conference, SAI 2014
Country/Territory	United Kingdom
City	London
Period	8/27/14 → 8/29/14

Bibliographical note

Publisher Copyright:
© 2014 The Science and Information (SAI) Organization.

ASJC Scopus Subject Areas

Information Systems

Keywords

answer promptness
answer quality
community question answering sites
web-based collaborative learning

Access to Document

10.1109/SAI.2014.6918291

Cite this

Chua, A. Y. K., & Banerjee, S. (2014). Where to ask and how to ask? the case of community question answering sites. In Proceedings of 2014 Science and Information Conference, SAI 2014 (pp. 888-895). Article 6918291 (Proceedings of 2014 Science and Information Conference, SAI 2014). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/SAI.2014.6918291

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abstract = "This paper seeks to investigate how good answers and prompt answers can be obtained from community question answering sites (CQAs) on the basis of (1) where questions are asked, and (2) how questions are asked. To address the question of 'Where to ask?', six popular CQAs were investigated. They include three English sites, namely, Yahoo! Answers, WikiAnswers, and Answerbag, as well as three Chinese sites, namely, Baidu Knows, Tencent Soso Wenwen, and Sina iAsk. On the other hand, to address the question of 'How to ask?', five types of questions commonly posted in CQAs were identified, namely, factoid, list, definition, complex interactive, and target. The results are as follows: (1) In terms of 'Where to ask?', Yahoo! Answers, Answerbag, and Tencent Soso Wenwen were found likely to attract good quality answers promptly. (2) In terms of 'How to ask?', definition, and complex interactive question types were found likely to receive good quality answers promptly. The implications of the findings are discussed.",

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Chua, AYK & Banerjee, S 2014, Where to ask and how to ask? the case of community question answering sites. in Proceedings of 2014 Science and Information Conference, SAI 2014., 6918291, Proceedings of 2014 Science and Information Conference, SAI 2014, Institute of Electrical and Electronics Engineers Inc., pp. 888-895, 2014 Science and Information Conference, SAI 2014, London, United Kingdom, 8/27/14. https://doi.org/10.1109/SAI.2014.6918291

Where to ask and how to ask? the case of community question answering sites. / Chua, Alton Y.K.; Banerjee, Snehasish.
Proceedings of 2014 Science and Information Conference, SAI 2014. Institute of Electrical and Electronics Engineers Inc., 2014. p. 888-895 6918291 (Proceedings of 2014 Science and Information Conference, SAI 2014).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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ER -

Where to ask and how to ask? the case of community question answering sites

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

Access to Document

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