Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites

Sei Ching Joanna Sin; Chei Sian Lee; Xinran Chen

doi:10.1007/978-3-030-04257-8_12

Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites

Sei Ching Joanna Sin^*, Chei Sian Lee, Xinran Chen

^*Corresponding author for this work

Nanyang Technological University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

The study analyzed 1,007 Stack Overflow posts to investigate the relationships among interaction types, user reputation, the position of a post, and perceived post quality. Interaction Process Analysis (IPA), a well-established method for studying small group interaction, was used to code the posts. The Wilcoxon rank-sum tests and multiple regression results show significant main and interaction effects. The study found that performing certain interaction acts (e.g., IPA.d: Problem of Decision, such as agrees/disagrees) can be rewarding in terms of attaining higher perceived post quality. However, not all users can reap this reward. Differential rewards based on user reputation level was observed. The implications of these findings for research and practice were discussed.

Original language	English
Title of host publication	Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings
Editors	Maja Žumer, Annika Hinze, Milena Dobreva
Publisher	Springer Verlag
Pages	136-141
Number of pages	6
ISBN (Print)	9783030042561
DOIs	https://doi.org/10.1007/978-3-030-04257-8_12
Publication status	Published - 2018
Externally published	Yes
Event	20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018 - Hamilton, New Zealand Duration: Nov 19 2018 → Nov 22 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11279 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018
Country/Territory	New Zealand
City	Hamilton
Period	11/19/18 → 11/22/18

Bibliographical note

Publisher Copyright:
© Springer Nature Switzerland AG 2018.

ASJC Scopus Subject Areas

Theoretical Computer Science
General Computer Science

Keywords

Interaction Process Analysis (IPA)
Perceived post quality
Social question and answer
Users’ interactions

Access to Document

10.1007/978-3-030-04257-8_12

Cite this

Sin, S. C. J., Lee, C. S., & Chen, X. (2018). Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites. In M. Žumer, A. Hinze, & M. Dobreva (Eds.), Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings (pp. 136-141). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11279 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-04257-8_12

Sin, Sei Ching Joanna ; Lee, Chei Sian ; Chen, Xinran. / Rewarding, but not for everyone : Interaction acts and perceived post quality on social Q&A sites. Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings. editor / Maja Žumer ; Annika Hinze ; Milena Dobreva. Springer Verlag, 2018. pp. 136-141 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites",

abstract = "The study analyzed 1,007 Stack Overflow posts to investigate the relationships among interaction types, user reputation, the position of a post, and perceived post quality. Interaction Process Analysis (IPA), a well-established method for studying small group interaction, was used to code the posts. The Wilcoxon rank-sum tests and multiple regression results show significant main and interaction effects. The study found that performing certain interaction acts (e.g., IPA.d: Problem of Decision, such as agrees/disagrees) can be rewarding in terms of attaining higher perceived post quality. However, not all users can reap this reward. Differential rewards based on user reputation level was observed. The implications of these findings for research and practice were discussed.",

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author = "Sin, {Sei Ching Joanna} and Lee, {Chei Sian} and Xinran Chen",

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Sin, SCJ , Lee, CS & Chen, X 2018, Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites. in M Žumer, A Hinze & M Dobreva (eds), Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11279 LNCS, Springer Verlag, pp. 136-141, 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Hamilton, New Zealand, 11/19/18. https://doi.org/10.1007/978-3-030-04257-8_12

Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites. / Sin, Sei Ching Joanna ; Lee, Chei Sian; Chen, Xinran.
Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings. ed. / Maja Žumer; Annika Hinze; Milena Dobreva. Springer Verlag, 2018. p. 136-141 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11279 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T1 - Rewarding, but not for everyone

T2 - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018

AU - Sin, Sei Ching Joanna

AU - Lee, Chei Sian

AU - Chen, Xinran

N1 - Publisher Copyright: © Springer Nature Switzerland AG 2018.

PY - 2018

Y1 - 2018

N2 - The study analyzed 1,007 Stack Overflow posts to investigate the relationships among interaction types, user reputation, the position of a post, and perceived post quality. Interaction Process Analysis (IPA), a well-established method for studying small group interaction, was used to code the posts. The Wilcoxon rank-sum tests and multiple regression results show significant main and interaction effects. The study found that performing certain interaction acts (e.g., IPA.d: Problem of Decision, such as agrees/disagrees) can be rewarding in terms of attaining higher perceived post quality. However, not all users can reap this reward. Differential rewards based on user reputation level was observed. The implications of these findings for research and practice were discussed.

AB - The study analyzed 1,007 Stack Overflow posts to investigate the relationships among interaction types, user reputation, the position of a post, and perceived post quality. Interaction Process Analysis (IPA), a well-established method for studying small group interaction, was used to code the posts. The Wilcoxon rank-sum tests and multiple regression results show significant main and interaction effects. The study found that performing certain interaction acts (e.g., IPA.d: Problem of Decision, such as agrees/disagrees) can be rewarding in terms of attaining higher perceived post quality. However, not all users can reap this reward. Differential rewards based on user reputation level was observed. The implications of these findings for research and practice were discussed.

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ER -

Sin SCJ , Lee CS, Chen X. Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites. In Žumer M, Hinze A, Dobreva M, editors, Maturity and Innovation in Digital Libraries - 20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Proceedings. Springer Verlag. 2018. p. 136-141. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-04257-8_12

Rewarding, but not for everyone: Interaction acts and perceived post quality on social Q&A sites

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

Access to Document

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