The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost

Kum Fai Yuen; Xueqin Wang; Yiik Diew Wong; Qingji Zhou

doi:10.1016/j.tre.2018.06.002

The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost

Kum Fai Yuen^*, Xueqin Wang, Yiik Diew Wong, Qingji Zhou

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

100 Citations (Scopus)

Abstract

This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust in a shipping company's commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP.

Original language	English
Pages (from-to)	123-135
Number of pages	13
Journal	Transportation Research, Part E: Logistics and Transportation Review
Volume	116
DOIs	https://doi.org/10.1016/j.tre.2018.06.002
Publication status	Published - Aug 2018
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2018 Elsevier Ltd

ASJC Scopus Subject Areas

Business and International Management
Civil and Structural Engineering
Transportation

Keywords

Model comparison
Perceived value theory
Shipping industry
Social exchange theory
Sustainable shipping
Transaction cost theory

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10.1016/j.tre.2018.06.002

Cite this

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title = "The effect of sustainable shipping practices on shippers{\textquoteright} loyalty: The mediating role of perceived value, trust and transaction cost",

abstract = "This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers{\textquoteright} loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers{\textquoteright} loyalty is mediated by shippers{\textquoteright} perceived value of SSP, shippers{\textquoteright} trust in a shipping company's commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers{\textquoteright} loyalty through implementing SSP.",

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T2 - The mediating role of perceived value, trust and transaction cost

AU - Yuen, Kum Fai

AU - Wang, Xueqin

AU - Wong, Yiik Diew

AU - Zhou, Qingji

PY - 2018/8

Y1 - 2018/8

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AB - This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust in a shipping company's commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP.

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KW - Perceived value theory

KW - Shipping industry

KW - Social exchange theory

KW - Sustainable shipping

KW - Transaction cost theory

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JO - Transportation Research, Part E: Logistics and Transportation Review

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The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost

Abstract

Bibliographical note

ASJC Scopus Subject Areas

Keywords

Access to Document

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