The Framing Effect of Questions in Community Question-Answering Sites

Qian Wu; Dion Hoe Lian Goh; Chei Sian Lee

doi:10.1007/978-3-030-50732-9_33

The Framing Effect of Questions in Community Question-Answering Sites

Qian Wu^*, Dion Hoe Lian Goh, Chei Sian Lee

^*Corresponding author for this work

Nanyang Technological University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

In Community Question-Answering (CQA) sites, the question is often the starting point for information exchange, eliciting a series of responses that result in a response network (RN) whose nodes are the postings, while edges represent the responses between postings. This argument is supported by framing theory which posits that different message forms, their “frames”, lead to different user responses. This research investigated how question frames influenced their resulting RNs. Question frames were operationalized as conversational and informational frames. Social network analysis was conducted to explore the RNs of different question frames for both Science, Technology, Engineering and Mathematics (STEM) and non-STEM topics. Interestingly, most STEM conversational questions had postings that directly responded to the question, whereas informational questions attracted more comments on response postings. However, no significant differences were found in the non-STEM topics. Our research suggests that users should appropriately frame questions to generate desired responses from the community.

Original language	English
Title of host publication	HCI International 2020 - Posters - 22nd International Conference, HCII 2020, Proceedings
Editors	Constantine Stephanidis, Margherita Antona
Publisher	Springer
Pages	246-252
Number of pages	7
ISBN (Print)	9783030507312
DOIs	https://doi.org/10.1007/978-3-030-50732-9_33
Publication status	Published - 2020
Externally published	Yes
Event	22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark Duration: Jul 19 2020 → Jul 24 2020

Publication series

Name	Communications in Computer and Information Science
Volume	1226 CCIS
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Conference

Conference	22nd International Conference on Human-Computer Interaction, HCII 2020
Country/Territory	Denmark
City	Copenhagen
Period	7/19/20 → 7/24/20

Bibliographical note

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.

ASJC Scopus Subject Areas

General Computer Science
General Mathematics

Keywords

Centrality
Community Question-Answering
Framing theory
Response behavior
Social network analysis

Access to Document

10.1007/978-3-030-50732-9_33

Cite this

Wu, Q., Goh, D. H. L., & Lee, C. S. (2020). The Framing Effect of Questions in Community Question-Answering Sites. In C. Stephanidis, & M. Antona (Eds.), HCI International 2020 - Posters - 22nd International Conference, HCII 2020, Proceedings (pp. 246-252). (Communications in Computer and Information Science; Vol. 1226 CCIS). Springer. https://doi.org/10.1007/978-3-030-50732-9_33

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title = "The Framing Effect of Questions in Community Question-Answering Sites",

abstract = "In Community Question-Answering (CQA) sites, the question is often the starting point for information exchange, eliciting a series of responses that result in a response network (RN) whose nodes are the postings, while edges represent the responses between postings. This argument is supported by framing theory which posits that different message forms, their “frames”, lead to different user responses. This research investigated how question frames influenced their resulting RNs. Question frames were operationalized as conversational and informational frames. Social network analysis was conducted to explore the RNs of different question frames for both Science, Technology, Engineering and Mathematics (STEM) and non-STEM topics. Interestingly, most STEM conversational questions had postings that directly responded to the question, whereas informational questions attracted more comments on response postings. However, no significant differences were found in the non-STEM topics. Our research suggests that users should appropriately frame questions to generate desired responses from the community.",

keywords = "Centrality, Community Question-Answering, Framing theory, Response behavior, Social network analysis",

author = "Qian Wu and Goh, {Dion Hoe Lian} and Lee, {Chei Sian}",

note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 22nd International Conference on Human-Computer Interaction, HCII 2020 ; Conference date: 19-07-2020 Through 24-07-2020",

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doi = "10.1007/978-3-030-50732-9_33",

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Wu, Q, Goh, DHL & Lee, CS 2020, The Framing Effect of Questions in Community Question-Answering Sites. in C Stephanidis & M Antona (eds), HCI International 2020 - Posters - 22nd International Conference, HCII 2020, Proceedings. Communications in Computer and Information Science, vol. 1226 CCIS, Springer, pp. 246-252, 22nd International Conference on Human-Computer Interaction, HCII 2020, Copenhagen, Denmark, 7/19/20. https://doi.org/10.1007/978-3-030-50732-9_33

The Framing Effect of Questions in Community Question-Answering Sites. / Wu, Qian; Goh, Dion Hoe Lian ; Lee, Chei Sian.
HCI International 2020 - Posters - 22nd International Conference, HCII 2020, Proceedings. ed. / Constantine Stephanidis; Margherita Antona. Springer, 2020. p. 246-252 (Communications in Computer and Information Science; Vol. 1226 CCIS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Goh, Dion Hoe Lian

AU - Lee, Chei Sian

PY - 2020

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AB - In Community Question-Answering (CQA) sites, the question is often the starting point for information exchange, eliciting a series of responses that result in a response network (RN) whose nodes are the postings, while edges represent the responses between postings. This argument is supported by framing theory which posits that different message forms, their “frames”, lead to different user responses. This research investigated how question frames influenced their resulting RNs. Question frames were operationalized as conversational and informational frames. Social network analysis was conducted to explore the RNs of different question frames for both Science, Technology, Engineering and Mathematics (STEM) and non-STEM topics. Interestingly, most STEM conversational questions had postings that directly responded to the question, whereas informational questions attracted more comments on response postings. However, no significant differences were found in the non-STEM topics. Our research suggests that users should appropriately frame questions to generate desired responses from the community.

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ER -

The Framing Effect of Questions in Community Question-Answering Sites

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

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