To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city

Chei Sian Lee; Dion Hoe Lian Goh; Hamzah Osop

doi:10.1109/JCDL.2019.00097

To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city

Chei Sian Lee, Dion Hoe Lian Goh, Hamzah Osop

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

Drawing from the social exchange theory, this study investigates social exchanges on a mobile crowdsourcing platform (MCP) for a smart city. Specifically, we investigate how users' perceptions of features on a MCP influence their helping behaviors. Preliminary analysis shows that there are three main categories of features (i.e. information, positive emotions and ease of use) and two types of social exchange structures (i.e. reciprocal and productive). Results from regression analyses indicate that positive emotions and ease of use have effects on reciprocal exchange structure while information features have effects on productive exchange structure.

Original language	English
Title of host publication	Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019
Editors	Maria Bonn, Dan Wu, Stephen J. Downie, Alain Martaus
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	416-417
Number of pages	2
ISBN (Electronic)	9781728115474
DOIs	https://doi.org/10.1109/JCDL.2019.00097
Publication status	Published - Jun 2019
Externally published	Yes
Event	19th ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019 - Urbana-Champaign, United States Duration: Jun 2 2019 → Jun 6 2019

Publication series

Name	Proceedings of the ACM/IEEE Joint Conference on Digital Libraries
Volume	2019-June
ISSN (Print)	1552-5996

Conference

Conference	19th ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019
Country/Territory	United States
City	Urbana-Champaign
Period	6/2/19 → 6/6/19

Bibliographical note

Publisher Copyright:
© 2019 IEEE.

ASJC Scopus Subject Areas

General Engineering

Keywords

Crowdsourcing
Helping
Mobile Applications
Smart City
Social Exchange Theory

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/JCDL.2019.00097

Cite this

Lee, C. S., Goh, D. H. L., & Osop, H. (2019). To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city. In M. Bonn, D. Wu, S. J. Downie, & A. Martaus (Eds.), Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019 (pp. 416-417). Article 8791165 (Proceedings of the ACM/IEEE Joint Conference on Digital Libraries; Vol. 2019-June). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/JCDL.2019.00097

Lee, Chei Sian ; Goh, Dion Hoe Lian ; Osop, Hamzah. / To help without expectation : Investigating social exchanges on a mobile crowdsourcing platform for a smart city. Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019. editor / Maria Bonn ; Dan Wu ; Stephen J. Downie ; Alain Martaus. Institute of Electrical and Electronics Engineers Inc., 2019. pp. 416-417 (Proceedings of the ACM/IEEE Joint Conference on Digital Libraries).

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abstract = "Drawing from the social exchange theory, this study investigates social exchanges on a mobile crowdsourcing platform (MCP) for a smart city. Specifically, we investigate how users' perceptions of features on a MCP influence their helping behaviors. Preliminary analysis shows that there are three main categories of features (i.e. information, positive emotions and ease of use) and two types of social exchange structures (i.e. reciprocal and productive). Results from regression analyses indicate that positive emotions and ease of use have effects on reciprocal exchange structure while information features have effects on productive exchange structure.",

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author = "Lee, {Chei Sian} and Goh, {Dion Hoe Lian} and Hamzah Osop",

note = "Publisher Copyright: {\textcopyright} 2019 IEEE.; 19th ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019 ; Conference date: 02-06-2019 Through 06-06-2019",

year = "2019",

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Lee, CS , Goh, DHL & Osop, H 2019, To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city. in M Bonn, D Wu, SJ Downie & A Martaus (eds), Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019., 8791165, Proceedings of the ACM/IEEE Joint Conference on Digital Libraries, vol. 2019-June, Institute of Electrical and Electronics Engineers Inc., pp. 416-417, 19th ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019, Urbana-Champaign, United States, 6/2/19. https://doi.org/10.1109/JCDL.2019.00097

To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city. / Lee, Chei Sian ; Goh, Dion Hoe Lian; Osop, Hamzah.
Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019. ed. / Maria Bonn; Dan Wu; Stephen J. Downie; Alain Martaus. Institute of Electrical and Electronics Engineers Inc., 2019. p. 416-417 8791165 (Proceedings of the ACM/IEEE Joint Conference on Digital Libraries; Vol. 2019-June).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AB - Drawing from the social exchange theory, this study investigates social exchanges on a mobile crowdsourcing platform (MCP) for a smart city. Specifically, we investigate how users' perceptions of features on a MCP influence their helping behaviors. Preliminary analysis shows that there are three main categories of features (i.e. information, positive emotions and ease of use) and two types of social exchange structures (i.e. reciprocal and productive). Results from regression analyses indicate that positive emotions and ease of use have effects on reciprocal exchange structure while information features have effects on productive exchange structure.

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KW - Helping

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KW - Smart City

KW - Social Exchange Theory

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BT - Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019

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Lee CS , Goh DHL, Osop H. To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city. In Bonn M, Wu D, Downie SJ, Martaus A, editors, Proceedings - 2019 ACM/IEEE Joint Conference on Digital Libraries, JCDL 2019. Institute of Electrical and Electronics Engineers Inc. 2019. p. 416-417. 8791165. (Proceedings of the ACM/IEEE Joint Conference on Digital Libraries). doi: 10.1109/JCDL.2019.00097

To help without expectation: Investigating social exchanges on a mobile crowdsourcing platform for a smart city

Abstract

Publication series

Conference

Bibliographical note

ASJC Scopus Subject Areas

Keywords

UN SDGs

Access to Document

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Cite this