Towards Inclusive Digital Transactions: Disability and The Case of Singapore's Singpass App

Kuansong Victor Zhuang, Bella Choo, Gerard Goggin, Chei Sian Lee, Felix Tan, Roxanne Llamzon

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

With the increasing prevalence of digital transactions and growth of the 'Smart City' policy agenda in Asia, we adopt a critical disability studies lens to analyse the inclusiveness of state-designed digital transactions in Singapore. In this paper, we offer a preliminary analysis of the Singpass app - Singapore's national digital app, to understand how digital transactions can be designed and operationalized for disability inclusion. We situate the case of Singpass app within the rise of global digital transactions and the political-technical infrastructures that shape their accessibility. We analyse the ways Singpass centers disability, the problems it may still entail as well as possible implications for inclusion.

Original languageEnglish
Title of host publicationProceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025
EditorsTung X. Bui
PublisherIEEE Computer Society
Pages2410-2420
Number of pages11
ISBN (Electronic)9780998133188
Publication statusPublished - 2025
Externally publishedYes
Event58th Hawaii International Conference on System Sciences, HICSS 2025 - Honolulu, United States
Duration: Jan 7 2025Jan 10 2025

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

Conference58th Hawaii International Conference on System Sciences, HICSS 2025
Country/TerritoryUnited States
CityHonolulu
Period1/7/251/10/25

Bibliographical note

Publisher Copyright:
© 2025 IEEE Computer Society. All rights reserved.

ASJC Scopus Subject Areas

  • General Engineering

Keywords

  • Digital Inclusion
  • Digital Transactions
  • Disability

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