Abstract
The study analyzed social question and answer (SQA) threads on Stack Overflow to investigate users' interaction patterns within an SQA thread and how these patterns related to the likelihood of receiving an acceptable answer. Robert Bales' Interaction Process Analysis was used to code the data. Analysis of 125 threads (844 posts) showed differences in response time and top interaction sequences. A significant difference was found in IPA.2 (shows tension release), a category in IPA's social- emotional area. This suggests that users' interactions on SQA, including their emotion management, are worth investigating.
| Original language | English |
|---|---|
| Pages (from-to) | 894-895 |
| Number of pages | 2 |
| Journal | Proceedings of the Association for Information Science and Technology |
| Volume | 55 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Jan 2018 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:Copyright © 2018 by Association for Information Science and Technology
ASJC Scopus Subject Areas
- General Computer Science
- Library and Information Sciences
Keywords
- Interaction Process Analysis
- query outcome
- Social question and answer
- user interaction patterns