TY - GEN
T1 - Tweet me home
T2 - 4th International Conference on Online Communities and Social Computing, OCSC 2011, Held as Part of HCI International 2011
AU - Sreenivasan, Nirupama Dharmavaram
AU - Lee, Chei Sian
AU - Goh, Dion Hoe Lian
PY - 2011
Y1 - 2011
N2 - Microblogs have received considerable attention in crisis communication due to its real-time nature. Despite this, research has not adequately addressed how users make use of information amongst the vast amount of real-time content available in a crisis. Hence, this study aims to understand information use in crisis situations by employing microblogs. Taylor's [4] information use environment (IUE) model provides theoretical background for this study. According to this model, there are eight classes of information use. We focus on the IUE surrounding the 2010 Icelandic volcano eruption. Our study uses Twitter to analyze users' postings related to this volcano. The types of postings were ascertained using content analysis. Our findings suggest enlightenment to be the largest category of information use. Other categories such as status messages, problem understanding and factual data were also reported. Further, humour not previously identified by Taylor [4] emerged as a substantial class of information use.
AB - Microblogs have received considerable attention in crisis communication due to its real-time nature. Despite this, research has not adequately addressed how users make use of information amongst the vast amount of real-time content available in a crisis. Hence, this study aims to understand information use in crisis situations by employing microblogs. Taylor's [4] information use environment (IUE) model provides theoretical background for this study. According to this model, there are eight classes of information use. We focus on the IUE surrounding the 2010 Icelandic volcano eruption. Our study uses Twitter to analyze users' postings related to this volcano. The types of postings were ascertained using content analysis. Our findings suggest enlightenment to be the largest category of information use. Other categories such as status messages, problem understanding and factual data were also reported. Further, humour not previously identified by Taylor [4] emerged as a substantial class of information use.
KW - crisis communication
KW - information use
KW - Microblogs
KW - real-time communication
KW - Twitter
UR - http://www.scopus.com/inward/record.url?scp=79960335365&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79960335365&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-21796-8_13
DO - 10.1007/978-3-642-21796-8_13
M3 - Conference contribution
AN - SCOPUS:79960335365
SN - 9783642217951
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 120
EP - 129
BT - Online Communities and Social Computing - 4th International Conference, OCSC 2011, Held as Part of HCI International 2011, Proceedings
Y2 - 9 July 2011 through 14 July 2011
ER -