Understanding the drivers, enablers, and performance of knowledge management in public organizations

Loo Geok Pee; Atreyi Kankanhalli

doi:10.1145/1509096.1509188

Understanding the drivers, enablers, and performance of knowledge management in public organizations

Loo Geok Pee, Atreyi Kankanhalli

National University of Singapore

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

8 Citations (Scopus)

Abstract

Public organizations are increasingly investing in knowledge management (KM) initiatives. However, most KM concepts, practices, and tools have mainly been developed and studied in the private sector and there is a lack of understanding of KM in public organizations. This paper addresses the gap by discussing the differences between public and private organizations in their KM endeavors. Specifically, KM drivers in the context of public organizations are first identified. Salient KM enablers and how they may differentially affect the success of KM initiatives in public and private organizations are then discussed. Finally, tools for assessing KM performance in public organizations are suggested, in view of their unique organizational objectives.

Original language	English
Title of host publication	Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08
Pages	439-446
Number of pages	8
DOIs	https://doi.org/10.1145/1509096.1509188
Publication status	Published - 2008
Externally published	Yes
Event	2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08 - Cairo, Egypt Duration: Dec 1 2008 → Dec 4 2008

Publication series

Name	ACM International Conference Proceeding Series
Volume	351

Conference

Conference	2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08
Country/Territory	Egypt
City	Cairo
Period	12/1/08 → 12/4/08

ASJC Scopus Subject Areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Keywords

KM drivers
KM enablers
Knowledge management
Public sector performance

Access to Document

10.1145/1509096.1509188

Cite this

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abstract = "Public organizations are increasingly investing in knowledge management (KM) initiatives. However, most KM concepts, practices, and tools have mainly been developed and studied in the private sector and there is a lack of understanding of KM in public organizations. This paper addresses the gap by discussing the differences between public and private organizations in their KM endeavors. Specifically, KM drivers in the context of public organizations are first identified. Salient KM enablers and how they may differentially affect the success of KM initiatives in public and private organizations are then discussed. Finally, tools for assessing KM performance in public organizations are suggested, in view of their unique organizational objectives.",

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Pee, LG & Kankanhalli, A 2008, Understanding the drivers, enablers, and performance of knowledge management in public organizations. in Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08. ACM International Conference Proceeding Series, vol. 351, pp. 439-446, 2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08, Cairo, Egypt, 12/1/08. https://doi.org/10.1145/1509096.1509188

Understanding the drivers, enablers, and performance of knowledge management in public organizations. / Pee, Loo Geok; Kankanhalli, Atreyi.
Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08. 2008. p. 439-446 (ACM International Conference Proceeding Series; Vol. 351).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Understanding the drivers, enablers, and performance of knowledge management in public organizations

Abstract

Publication series

Conference

ASJC Scopus Subject Areas

Keywords

Access to Document

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